TERMS AND CONDITIONS
Eclipse online casino – The Gaming Contract (Account Terms and Conditions)
These Terms and Conditions apply to you, and are binding upon you, if you Participate at www.Eclipsecasino.com
By playing at Eclipse (the "Casino"), you represent and warrant that you fully understand and agree to comply with these Terms and Conditions.
Mentioned below are the Eclipse’ terms. Read them thoroughly to ensure that you completely understand the conditions and are ready to abide by them. Consulting the Website and/or the Support once every three months is strongly suggested. Terms and conditions relating to any promotion and / or offer are subjected to possible future changes. It is the player's sole responsibility to regularly look out for alterations and updates. If you do not agree to any of these Terms and Conditions, you should immediately stop using the Software and remove the Software from your computer / laptop / mobile device.
You are bound by the Rules in any event shall you use the Service or the Software / any platform provided by Eclipse online casino, including, but not limited to, initiating or making a deposit through the Service or submitting your deposit details to us for further processing on our side.
We use the most ultimate and unrivaled methods to maintain and secure clients’ sensitive and personal data, thereby ensuring protection for all the customers. These include transmission of sensitive data to and from the customer application, encryption of the login and password information, and allocation of data from our gaming servers.
1. INTRODUCTION: KEY DEFINITIONS
“Eclipse Online Casino” means the brand and all products and services, offered “Online” (accessed via PC, laptop, mobile and tablet) via www.eclipsecasino.com
“Customer/s”, “Player/s” mean(s) a Registered Client at www.eclipsecasino.com;
“Games” means any and all games offered by Eclipse Online Casino;
“Service” means any availability to, and provision of, the Software that enables you to play games or use the Software in any manner whatsoever;
“Software” means any software owned by or licensed to us in order for you to play, or any downloadable/flash/mobile game versions of the software offered by Eclipse Online Casino;
“We/Us/Our” means Eclipse Online Casino and its managing company, together with (where context permits) its holding companies and associated companies;
“Website” means www.eclipsecasino.com
1.1. About Eclipse Online Casino
Eclipse Casino is licensed and regulated in Curacao, Netherlands Antilles under the relevant laws of the Gaming Ordinance for the purposes of operating and offering internet gambling services.
2. PLAYER DESCRIPTION AND SECURITIES AT ECLIPSE ONLINE CASINO
2.1. Player may only participate at Eclipse Online Casino if s/he is of legal age.
2.2. PLAYERS MAY NOT PARTICIPATE IF THEIR JURISDICTION IS: ISRAEL, HUNGARY, INDIA, POLAND, RUSSIAN FEDERATION, UKRAINE, BELARUS, ROMANIA, MALAYSIA and CANADA. BETS PLACED FROM THESE JURISDICTIONS WILL BE VOIDED AND ANY DEPOSITS OR BETS MADE BY PERSONS WHO ARE DOMICILED OR RESIDE IN SUCH JURISDICTIONS WILL BE REFUNDED.
2.3. Players from certain countries will not be able to make use of free chips provided by the casino. Namely, from the following countries: Azerbaijan.
2.4. Full comprehension of the steps connected with online gambling through the use of Eclipse platform and “Rules” of the games is crucial for every Player in the casino. Therefore, player accepts that Participation at Eclipse Online Casino is at one’s sole option, discretion and risk. Furthermore, players agree that Participation at Eclipse Online Casino is for own personal entertainment and non-professional use.
2.5. Username and password are considered to be confidential information. As such, it’s Player’s sole responsibility to keep above mentioned data in private custody. It is prohibited to provide their account data to any third parties, including, but not limited to any minor. The Company shall not be required to maintain login information or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the Company's error.
2.6. Eclipse software / website shall be used by the Player only in order to gamble online for their own private use. Utilizing it for others is prohibited.
2.7. Players are barred from taking part in abusive strategies. The casino reserves the right to go through transaction details & logs anytime, and to annul the entitlement of players’ promotions.
2.8. Eclipse random number generator system defines the result and outcome of all the provided games. The player's full agreement to this is essential.
2.9. The Player fully comprehends and is conscious of the fact that s/he might lose funds by playing games at Eclipse casino.
2.10. Understanding of the fact that Eclipse reserves the rights to limit and / or deny any wagers placed by player is a must. Casino also retains the right to deny any game bonus for reasons including, but not confined to, player's calumny. In case of abuse, the player's membership shall be terminated, and s/he will be disallowed to use the casino in the future.
2.11. Only legitimate and correct player details placed upon the registration shall be accepted.
2.12. The casino reserves the right to review/check logs and transaction records at any time, for any reason whatsoever. If, upon security check review, it appears that Players are using strategies that Eclipse, in its sole discretion, considers to be abusive, the casino reserves the right to deny further usage of promotions for the player.
2.13. By downloading the casino's software or signing up for any offer(s), player agrees to the receipt of occasional promotional e-mails from us & our affiliated programs.
2.14. Terms and conditions associated to any promotion / offer are subject to future changes. It is the player's sole responsibility to regularly check out for modifications and updates.
2.15. Eclipse recommends its Players to make a copy of the transactions made, game rules, withdrawal regulations, and recent updates. Players are advised to save such details in a handy place in order to avoid any possible future confusions, misunderstandings or disputes.
2.16. It is necessary to read, understand and agree to the above mentioned terms and conditions before installing and using the casino's software.
Players in breach of Section 2 or otherwise in breach of these terms will be barred from collecting any winnings, gained by playing at Eclipse. Furthermore, any person who is knowingly in breach of Section 2 may be committing fraud and may be subject to criminal prosecution.
3. BONUSES TERMS AND CONDITIONS AT ECLIPSE ONLINE CASINO
3.1. No Deposit Bonuses
Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:
3.1.1. The bonus amount must be wagered a minimum of 50 times for slot games (namely, video slots, 3-reel slots, i-slots, keno, bingo, and scratch cards) or card games (Video poker, Blackjack, keno, bingo and scratch cards) and 60 times for roulette games (American and European roulette with outside bets disabled).
3.1.2. The maximum withdrawal amount (unless otherwise stated) from a No Deposit bonus in an amount valued at or below $50 is twice the face value of the bonus. All No Deposit Bonuses valued above $50 come with a cash-out limit equal to the value of the bonus. No Deposit Bonuses cannot have max cash-out of over $100. Please note that some offers may include a max cash-out condition equal to 3 times the bonus amount, which is to be stated in Terms and Conditions of a particular bonus.
3.1.3. Players cannot claim multiple free bonuses consecutively. Claiming more than one No Deposit Bonus automatically voids winnings to be withdrawn.
3.1.4. All No Deposit Bonuses are subject to the Wager Requirements and Maximum Withdrawal Limits listed above (unless otherwise stated).
3.1.5. Once a player has met the Wager Requirements and is able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from the balance, as the player will not be able to withdraw these funds.
3.1.6. Redemption of no deposit bonus is only entitled to one account per person, per household or per computer. Customers with multiple accounts who are redeeming just free bonuses or coupons could be grounds for locking all accounts with all transactions on winnings forfeited.
3.1.7. Each no deposit promo offered may have different restrictions depending on the promotion sent by the casino and/or its affiliates. Please read the restriction on the free cash bonus before using it. Improper use of the no deposit bonus may result in forfeiture of winnings.
3.1.8. No deposit bonuses cannot be used to play the progressive games; usage of the free bonuses in progressive games would nullify all winnings.
3.1.9. Additional terms and conditions of the No Deposit Bonuses:
Upon requesting for the withdrawal of the winnings, the player shall place at least one deposit to verify the account in the system. The list of documents listed in p. 8 (Withdrawal Procedure at Eclipse online casino) shall be provided prior to requesting for the withdrawal. The min amount of the withdrawal starts with $100; following up on that, the player will be required to place a deposit, equal to the difference between min withdrawal amount and max cashout won from the No Deposit Bonus (unless otherwise stated). The amount of the placed deposit shall be additionally subject to bets in the face amount of the deposit done prior to requesting for the cashout.
3.2. Free Chips
Unless stated otherwise, all Free Chips are subject to the following terms and conditions:
3.2.1. The bonus amount must be wagered a minimum of 50 times for slot games (namely, Video slots, 3-reel slots, i-slots, Keno, Bingo, and Scratch Cards); 50 times for card games (Video poker, Blackjack, keno, bingo and scratch cards); or 60 times for roulette (American and European roulette; with outside bets disabled). The player will not be allowed to place bets / stakes on games other than stated under Terms and Conditions of the Free Chips (unless otherwise stated).
3.2.2. The max withdrawal amount (unless otherwise stated) from the Free Chip is 5 (five) times the face value of the bonus.
3.2.3. Players cannot request for multiple Free Chips consecutively. If the player has played with one Free Chip and is subsequently willing to claim another one, a real-money deposit needs to be made in the interim for the player to be eligible to claim the second Free Chip. Please note that in order to qualify for the Free Chip, there shall be at least $60 deposit (either in total or by one transaction since the last Free Chip played, unless otherwise offered by Account manager). Any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, s/he will not be able to withdraw any winnings generated by playing on said chip.
3.2.4. All Free Chips are subjected to the Wager Requirements and Maximum Withdrawal Limits listed above.
3.2.5. Once the player has met the Wager Requirements and is able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from the player’s playable balance, as s/he will not be able to withdraw these funds.
3.2.6. While mixing deposits and Free Chips is not allowed, Eclipse Online Casino is aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a Free Chip, the wagering requirements and maximum allowed cash-out of the mentioned bonus will still apply. Shall you observe the mentioned case, please make sure to contact Customer Support Department for further possible application of the bonuses correctly.
3.2.7. The Player's account balance must be $5.00 or less in order to claim any promotion other than a deposit bonus.
3.2.8. If the customer plays any game different from the allowed ones as indicated on the coupon, winnings will be void.
3.2.9. Free chips cannot be used to play the progressive games; usage of the free chip in progressive games would nullify all winnings and transactions.
3.2.10. Management reserves the right to lock or close any account abusing the free chip promotions offered by the casino.
3.3. Free Spins
Unless stated otherwise, all Free Spins offers are subject to the following terms and conditions:
3.3.1. Free Spins apply to one particular slot game.
3.3.2. Player account balance must be less than $1 in order to claim any Free Spins offer.
3.3.3. The amount of money won with Free Spins has to be wagered 50 times for the following games: Video Slots, 3-Reel Slots, i-Slots, Instant Bingo, Scratch & Win, Keno, Sudoku Box Game, Vegas Jackpot Keno.
3.3.4. The maximum cash-out amount from the Free Spins offer is 5 times the number of free spins credited within the promotion.
3.3.5. In order to qualify for Extra Free Spins bonus, the initial offer conditions should be fulfilled. Extra Free spins will be applied to one particular slot game determined by the offer.
3.3.6. Customers cannot redeem multiple free spins offers consecutively unless otherwise stated in respective offer.
3.4. Match Bonuses
3.4.1. Match bonuses for slot games (Video slots, 3-reel slots, i-slots, Keno, Bingo and Scratch Cards): the total playable amount (deposit + bonus) must be wagered a minimum of 40 times (unless otherwise stated).
3.4.2. Match bonuses for card games (Video poker, Blackjack, keno, bingo and scratch cards): the bonus amount must be wagered a minimum of 45 times (unless otherwise stated).
3.4.3. If a Player has chosen to use a bonus or promotion, it is the sole responsibility of the Player to ensure that any applicable Wagering requirements are met before requesting a withdrawal. Failure to meet the wagering requirements will result in the withdrawal request being denied.
3.4.4. Claiming of multiple bonuses: The player may not mix or combine promotions / bonuses. If multiple bonuses are mixed, the player’s casino winnings may be removed at the time of withdrawal. Please be sure to use only one bonus at a time. Unless otherwise indicated by the casino management, the player cannot claim any Free Chips if there is a pending withdrawal in place or if the player has an existing balance.
3.5. Weekly Cashback
3.5.1. Weekly CashBack is credited Monday through Tuesday for certain player classes with no pending withdrawals in place, no withdrawals executed over the previous 7 days and with an active balance under $10.00. To check if your player class qualifies, please address to your Casino host or contact Customer support.
3.5.2. Weekly CashBack is calculated on all deposits made over the previous 7 days (with minimum amount to qualify - $100).
3.5.3. CashBack bonuses different wagering requirements, depending on the games chosen. Wagering equals 45 times for slots (namely, Video slots, 3-reel slots, i-slots. Keno, Bingo and Scratch Cards), 50 times for card games (Video poker, Blackjack, keno, bingo and scratch cards), and 60 times for roulette (American and European Roulette, with outside bets disabled).
3.5.4. Unless otherwise stated, CashBack bonuses come with no max cashout.
3.6. Comp Points
3.6.1. Comp points are accrued while playing games at the casino.
3.6.2. Every time you wager $10 in bets, you earn 1 Comp Point, 1000 Points = $1. The minimum amount of Comp Points that can be redeemed is 1000. VIP customers earn more comp points for every wager made, according to the player's VIP class – for more details, please address to your VIP host.
3.6.3. There is neither wagering attached nor max cashout to the comp points once redeemed.
3.6.4. Match bonuses cannot be claimed on top of the comp points redeemed as both are recognized as different types of bonuses.
3.6.5. Any comp points accrued before the first successful deposit, or any winnings derived from them are subject to the maximum cashout restriction of the no deposit bonus used.
3.7. Additional Terms and Conditions applicable to all the bonuses
3.7.1. Only players who have registered Real Money Accounts are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be suspended. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, and all withdrawals will be cancelled and winnings void.
3.7.2. Eclipse online casino allows only one active account per person, family, household address, email address, credit card number.
3.7.3. Unless otherwise specified by the Casino; all promotional bonuses are NON CASHABLE. Bonus money serves to enhance play and help to generate winnings; however, cannot be withdrawn as part of the winnings. The bonus will not be returned to the account but deducted from winnings by the Casino upon withdrawal. At the point of cashing out winnings, all bonus money will be removed from the total amount of cash won by playing at the Casino.
3.7.4. In order to claim a promotion, the Player shall redeem one before placing any bets after successful deposit made. In case if the promotion cannot be claimed for any reason, it is the Player's sole onus to contact Customer Support for assistance with redeeming above mentioned bonus. Shall the Player starts wagering the deposit made, s/he forfeits the right to claim any promotion on that particular deposit.
3.7.5. A promotion cannot be used in conjunction with any other promotional offer; all promotional offers are only available to those players to whom the offer was issued directly by the casino host. Promotional offers by email are for the intended recipient only and cannot be transferred. Promotional offers via email, phone or mail are extended only to the player whom the correspondence is addressed.
3.7.5. Shall the player decide to use bonuses to accumulate additional bonus rounds in slot games, and funds an account or uses extra bonus to reach the bonus rounds, any earnings from such rounds / features would be considered as void.
3.7.6. Bonuses might be void at the discretion of the management if abuse of promotions is suspected. In the event that a Player uses a promotional offer or coupon that s/he is not entitled to use, any and all winnings generated from that promotion are forfeited and the original deposit is returned to the Player. Fraudulent bonus claims or withdrawals will result in the player account being closed for security reasons.
3.7.7. Unless otherwise stated under bonus terms and conditions, playing on the following games while on a bonus will void all winnings accrued while using a bonus: Baccarat, Craps, Pai Gow, Pontoon, Casino Battle, Red Dog, Ride’ Em Poker. Such games are considered as excluded from all the promotions. Please address to the Terms and conditions to the bonus used for details on the included games.
3.7.8. If a Player decides to take a bonus or promotion, it is the Player’s sole responsibility to check that any associated wagering requirements are met by contacting Customer Support before requesting a cash-out. Failure to meet the wagering requirements will result in the withdrawal request being denied.
3.7.9. Wagers placed on each type of game will contribute different amounts towards the wagering requirement in corresponding bonuses taken:
Slots, Video Slots, Keno and Scratch Cards - 1.00
Card Games - 0.25
Video Poker - 0.25
Roulette - 1.00
For example, $1 wagered on Slots will reduce the wagering requirement by $1, while $1 wagered on Video Poker will reduce the wagering requirement by $0.25.
3.7.10. If a bonus has a time frame and the conditions are not met within this time frame, the bonus and any winnings from the bonus will be removed.
3.7.11. If players do not wish to receive bonuses, then they can play with no restrictions by simply not redeeming any coupons. If a coupon is claimed by error/mistake, please contact Customer Support by email, phone or Live Chat before depositing or playing so that an account can be adjusted accordingly.
3.7.12. Utilization of a coupon shall be deemed to represent acceptance of all terms and conditions associated with the use of promotional coupons stated above. Players are not required to use coupons when depositing and should not do so without a complete understanding of these terms and conditions.
3.7.13. The Company reserves the right to amend these Terms and Conditions at any time without notice to the player. Such amendments will be effective immediately upon being posted in this "Terms and Conditions" section of the web site. It is player’s responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should a player be unclear about any point relating to a specific promotion, it is player’s responsibility to contact Customer Support Department and gain a full comprehension before accepting a promotion.
3.7.14. Any promotion or offer is terminable at any time in accordance with the views of management without prior notice or obligation.
3.7.15. The management reserves the right to disqualify certain countries or individual players from promotional offers. Professional players or players considered to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions, at the discretion of Eclipse online casino management.
3.7.16. Casino reserves the right to modify / change these terms and conditions at any time, the bonus is on the player to keep up to date with changes and modifications made.
3.7.17. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you as a Player and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to the claiming of any promotional or bonus offers.
4. GENERAL TERMS AND CONDITIONS OF PLAYING AT ECLIPSE ONLINE CASINO
4.1. The Company makes neither representations nor warranties, implicit or explicit, as to player’s legal right to participate in the Game nor shall any of the Company's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
4.2. Employees of the Company, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.
4.3. Player is only permitted to enter the Casino for own personal entertainment and non-professional use. Any other accessing the gaming platform or its usage and its website is strictly prohibited.
4.4. The Company reserves the right to cancel Player’s account for any reason whatsoever at any time without notice to the player. The Company reserves the right, in its unfettered discretion, to void any winnings and nullify any balance in player’s Casino account in any circumstances including:
- 4.4.1. If there is an evidence to suggest that a player has more than one active account at the Casino;
- 4.4.2. If a player provided incorrect or misleading registration, account or identification information;
- 4.4.3. If the name on the player’s account does not match the name on the credit card(s) used to make deposits on the player’s Casino account;
- 4.4.4. If a player participates in a Casino bonus program and requests for the cashout before fulfilling the requirements of a particular promotion;
- 4.4.5. If a player is not of legal age;
- 4.4.6. If a player resides in a jurisdiction where participation in the casino is prohibited by Terms and Conditions at Eclipse online casino;
- 4.4.7. If the player has allowed or permitted (intentionally or unintentionally) someone else to play on own Casino account;
- 4.4.8. If a player has not played at the Casino on an individual basis for personal entertainment only (that is, a player has played in a professional sense or together with other player(s) as part of a group, etc.). In such a case, the Casino reserves the right to block the account from using our promotions. Furthermore, the Casino may void any and all winnings and return the deposit to the customer.
- 4.4.9. If a player is found cheating or if it is determined by the Company that a player has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino. All wagers must be placed through the user interface provided by The Casino on our Web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. Shall the Player be found using extra software to play in the casino, Eclipse Management reserves the right to cancel and void all the wagers placed retroactively, suspend player’s account and /or take any further associated necessary actions.
- 4.4.10. If a player has been designated as a bonus abuser, playing no- or low-risk strategies in order to withdraw promotional money;
- 4.4.11. If the Company became aware that a player has played at any other online casino under any of the circumstances set out at 4.4.9 and/or 4.4.10 above.
- 4.4.12. If a player has charged back or reversed any of the purchases made in the casino or in the other sister casino operated by the platform.
4.5. As the Casino encourages responsible gambling, Players may request at any time to be excluded from our software or set a deposit limit.
4.6. Your privacy is important to us. All Players can decide to unsubscribe from any marketing communications, including email, text messages or phone calls at any time, received from Eclipse casino. Please note that you will still receive all transactional messages related to your account even if you unsubscribe from marketing communications.
4.7. Eclipse does not have control over all associated third party marketing communications, including but not limited to, affiliate campaigns, promotional or marking agencies, etc. Should the Player feel being the victim of spam activities, resulting from the third party advertising and promotional campaign of the Casino facilities, we strongly recommend contacting Customer support at Eclipse for further resolution. Eclipse management would make everything possible to address to the corresponding third party affiliate company and have player details taken out from their database to stop any possible further marketing communications. Understanding that the Casino cannot guarantee any definitive solution and resolution in regards of mentioned demands to third parties is vital. Eclipse casino should not be held as liable for possible errors in Terms and conditions advised by the third party marketing agencies or websites.
4.8. The Casino reserves the right, in its sole discretion and without notice to a player, to add new activities or games to the Casino or to discontinue any activity or game of the Casino at any time.
4.9. Eclipse shall not be liable for any possible computer, Internet malfunctions nor any attempts from the Player’s side to play games provided by the casino by strategies, methods, and means and /or ways not approved by the Casino. Any earnings that were accumulated as a result of either system malfunction or game error will be voided.
4.9.1. Should any game be at any time interrupted and/or disconnected, the situation at the point of interruption and results from the previous game should be displayed when the player starts the game once again. If the player becomes disconnected from the Casino's server mid-game, the player will be able to continue and complete that game exactly as if the player had never left. In case Eclipse server did not receive information on the player’s bet and thus could not process it, the player’s balance shall not be deducted. Consequently, the Player shall see the result of the previous bet with no changes.
4.9.2. Players are permitted only one pending game at any one time. In cases where players have multiple pending games any balance in the account may be forfeited.
4.10. By accepting any prize and/or winnings from the Company, a player consents to the use of the one’s name for advertising and promotional purposes without additional compensation except where prohibited by law.
4.11. Unless stated otherwise the maximum win from any single spin is a multiple of max 50,000 times your bet per line (might depend according to the game). This includes any free spins or other features derived from a single spin.
4.12. If a player has any dispute with regard to any outcome in the Game, such player must submit a complaint to the Company in writing within 10 (ten) days. Casino representatives will make sure to check the game report and advise a player about the outcome of the game from the technical side. In the event of a discrepancy between the result showing on the player’s Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result of the Game.
4.13. The player is solely responsible for any applicable taxes on any winnings that such player collects from the Company.
4.14. If the player is found to be cheating or attempting to defraud the Game, or if such player makes untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicize such actions together with player’s identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
4.15. The payout percentages at Eclipse are independently reviewed and audited on a monthly basis to ensure accuracy and fair play.
4.16. The Terms and Conditions contained herein represent the complete, final and exclusive agreement between the Player and the Company (Eclipse) and merge all previous agreements, representations and understandings between the Player and the Company referring to playing in the Casino.
5. VIOLATIONS OF TERMS AND CONDITIONS
5.1. The following actions will be considered a violation of the Eclipse online casino’s terms and conditions, but are not limited to this list. Consequences may lead to the termination of the player's casino account and to the confiscation of the player’s winnings:
5.1.1. If the Player threatens to re-attribute, deny, revoke, dispute, chargeback, block, hold or cancel any of the deposits made with us.
5.1.2. If the Player has been found deliberately making a 'chargeback' or 'dispute' of funds deposited from the credit card into their casino account; or have been found to have made a 'chargeback' or threatened to do so in any other online casino or website. This includes verbal and written threats to dispute, chargeback or stop transactions.
5.1.3. If the Player is discovered to be cheating or has been found making irregular betting patterns, suspicious or irregular betting strategies and/or has instigated a system (i.e. Martingale, machines, computers, software or any other form of automation).
6. DEPOSITS AT ECLIPSE
6.1. If a player wishes to participate in the Services and Match promotions, such player shall deposit into Playable Account from an account or source of which a player is the account holder. Such money may then be used by a player to place bets or play games.
6.2. We accept Visa and Master cards as the first priority method. Though such payment options as Paysafe cards, Skrill and Neteller are also available depending on the player’s location (shall be checked on the player’s side in the cashier about the available depositing options). All processing transactions might be subject to pass-through fees. For more details please see the table below:
|Deposit Methods||Min Amount||Max Amount||Funding|
|Bank Wire||25€||Unlimited||May depend on your bank. For more details, please address to your VIP host|
|Neteller||25€||1,000€||Immediate funding/ EU players.
NETELLER is no longer available for US, Canada, France and Spain – please check availability in your cashier. To deposit money from your NETELLER.com account into your Eclipse account, please provide your NETELLER account ID and secure ID while running the deposit on your end.
|Skrill (Moneybookers)||25€||1,000€||Immediate funding/ EU players.
To deposit money from your SKRILL account into your Eclipse account, please provide your email address, registered with Skrill and complete the transaction on your side.
|Paysafecard||25€||1,000€||Immediate funding/ EU players.
To deposit funds from your Paysafecard, please input the 19-digit plus the amount of the voucher (i.e. €25, €100) and complete the transaction on your side.
6.3. Having placed the first deposit, the Player is subjected to undergo a verification process over the phone to confirm details on the account by Customer Support. If such is not performed, the Casino reserves the right to block deposits, void promotions, annul winnings and cancel withdrawals in the future events.
6.4. After deposit the player will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them in an easily accessible place.
6.5. If a player uses a payment method in respect of which a player is not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
6.6. By making deposits into the Casino account, a player further agrees not to make any charge-backs, reversals or otherwise cancel any deposits from Player’s Account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting player’s deposit.
6.7. For the avoidance of doubt Player’s Account shall not be used by a player as a bank account and, should we become aware of deposits into and withdrawals from such Account without commensurate betting or gaming activity, we reserve the right to deduct an administration charge (whether or not we close or suspend the account).
6.8. The player can set a deposit limit on Account at any time by addressing to his/her personal Account manager. This limit cannot be increased without giving us 24 (twenty four) hours’ notice of such wish to increase deposit limit. Only after 24 (twenty four) hours since such request received on our side, such increase will apply accordingly.
6.9. Deposit cancellation: We fully understand that errors might happen anytime. Eclipse is ready to examine your case if your card has been charged twice, charged mistakenly or without your authorization. A valid situation calls for refunding. If you wish to delete the transaction and request a reimbursement, please address to Customer Support or send an e-mail to: [email protected]
7. WITHDRAWAL PROCEDURE AT ECLIPSE ONLINE CASINO
7.1. General Terms and conditions for the withdrawal:
7.1.1. All withdrawal requests must first be reviewed and approved by the casino finance department before being sent for payment.
7.1.2. Upon making a withdrawal a player will also be required to send in valid identification documents proving player’s age and address. In the instance, the withdrawal will not be processed for payment until Eclipse Online Casino has received all requested identification documents. Acceptable identification documentation includes, but is not limited to:
- 18.104.22.168. Copy of ID (back and front in color);
- 22.214.171.124. Copy of the credit card used (back and front in color). Company requires only first and last four (4) digits of the card to verify it in the system with the player’s signature on the back;
- 126.96.36.199. Photo of the player holding his/her ID close to the face in good quality and in color;
- 188.8.131.52. Credit Card Authorization Form: (can be found by following the link)
- 184.108.40.206. Payment Verification Form, filled in with necessary details for the wire transfer (can be found by following the link)
- 220.127.116.11. Copy of a voided personal check. The voided check may be perforated with a "Void" stamp, or crossed out, or have "Void" written across it.
- 18.104.22.168. Utility bill (or any other official document, containing player’s current physical address and full name on it), not older than 3 (three) months;
7.1.3. The payment of a withdrawal will only be made to a Registered Customer. The player hereby authorizes us and our designated agents, as and when we require, to confirm the player’s identity and to clarify player’s right to use the money that the player has wagered at Eclipse Online Casino. Casino may withhold any funds in player’s Eclipse Online Casino account until player’s age is successfully verified. If, on completion of the age verification process, a player is found to be underage, Eclipse Online Casino will return to player all deposits made on the account, having voided all winnings and/or bonuses.
7.1.4. The Casino reserves the right to process any withdrawals from Casino accounts via the method(s) used to fund the account wherever possible; in the event of a withdrawal delay the Casino will look for the best available method in order to process the withdrawal.
7.1.5. Approval of documentation is one time procedure and takes up to 4 (four business days). In case if any document might be missing, the player will be emailed with the list of necessary documents to be provided to the Casino finance department for verification process. In case if the player fails to provide documents within time frame mentioned above, the Company might deny such withdrawal request until the provision of such documentation.
7.1.6. Once the documents are approved, the player might request for the withdrawal. It usually takes approximately up to 7 business days (Monday through Friday) for the finance department to process the withdrawal for the client. Please note, withdrawals will stay with us in player’s account until we have done all the relevant security checks. This may slow the process slightly, but it is in the end for player’s own benefit and security.
7.1.7. Min withdrawal amount starts from 100€; max withdrawal amount might vary depending on the method selected. For details see the table below:
|Withdrawal Methods||Min Amount||Max Amount per week||Payout Request||Funding|
|Credit Card VISA||100€||2000€||1 p/week||Payments processed within up to 7 business days, (Monday through Friday).|
|Credit Card MASTERCARD||100€||2000€||1 p/week||Payments processed within up to 7 business days, (Monday through Friday).|
|Bank Wire||100€||2000€||1 p/week||Payments processed within up to 7 business days, (Monday through Friday).|
|Neteller||100€||2000€||1 p/week||Payments processed within up to 7 business days, (Monday through Friday).|
|Skrill (Moneybookers)||100€||2000€||1 p/week||Payments processed within up to 7 business days, (Monday through Friday).|
7.1.8. Eclipse allows a maximum payout of 2,000€ per week. If you're a VIP player, weekly payments can be even higher – please address to your VIP host for more details.
7.2. Fees and Limitations in Withdrawals
7.2.1. We don’t charge a fee for any withdrawal method; however, the player’s bank or payment processor may levy a fee to process the withdrawal fee;
7.2.2. Due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to players on a weekly or monthly basis may vary (please check the table in 8.1.7 above).
7.2.3. Casino reserves the right to send the winnings in installments. Player class influences installment amount as well as time frames of processing a withdrawal request. Player class is mainly determined by depositing/gaming activity of the player.
7.2.4. An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.
7.2.5. The Casino reserves the right to disqualify winnings in case the following incidents occur:
- 22.214.171.124. More than one active account at the Casino (unless given prior approval by management);
- 126.96.36.199. A mismatch between the name on the Player's Casino account and the name on the credit card(s) used to deposit into the account;
- 188.8.131.52. If the same payment method is being used by different people (e.g. - Two players using the same Credit card account);
- 184.108.40.206. Incorrect or false registration information;
- 220.127.116.11. If the Player has allowed or permitted (intentionally or unintentionally) another individual to use their own Casino account;
- 18.104.22.168. If a Player is determined to be using a professional gambling and/or betting pattern (i.e. Using even bet pattern whilst betting on Roulette games);
- 22.214.171.124. If the Player has deliberately "charged back" (disputed charges for) any of the deposited funds from their Casino account;
- 126.96.36.199. In the case that a Player is discovered to be cheating, or that the Player has employed a system (i.e. machines, computers, software or any other form of automation) - Players will be reimbursed all their deposits and accounts will be permanently closed;
- 188.8.131.52. Malfunction, System or Human Error. We reserve the right to void any winnings that were obtained as a result of hardware/software error, malfunction or human error. In the event of any such malfunction or error all wagers are void.
7.2.6. When requesting multiple withdrawals, the casino reserves the right to combine total withdrawals requested into as few requests as possible in order to make payments faster, and up to the maximum allowed amount to be paid per week.
8. CONTACTING US
8.1. The player may contact the Customer Support Department 24/7 by addressing live chat, calling toll-free US number: +1 702 637 0536 or sending email to [email protected] Please note that all calls to our Customer Support Department are recorded for quality and security purposes.
8.2. Please add [email protected] and [email protected] to your safe list group so you can receive important account information and exclusive offers for your account.